Terms Of Service

Prices are shown on the Site in Hong Kong Dollars (HKD) in Hong Kong SAR or US Dollars (USD) for the rest of the world, depending on the shipping country as shown in the upper-left corner on the Site or indicated by you while placing an order. Please note that orders shipped to China can only be made from Lane Crawford’s China Site where products are priced in Renminbi (RMB), and the China Site has its own terms of services. All orders placed in and shipped from Lane Crawford’s China Site are subject to its own terms of services. Lane Crawford’s China website can be accessed at: www.lanecrawford.com.cn. For the purpose of these Terms of Service, China excludes Hong Kong SAR, Macau SAR and Taiwan, China.

Prices displayed on the Site at the time your order is accepted will be honoured except in the case of obvious error. Whilst we use our best endeavours to ensure that all prices appearing on the Site are accurate, we do not guarantee that they are error-free and reserve our right to rectify any errors. If we discover an error in the price of any products that you have ordered, we will inform you as soon as possible and offer you the option of reconfirming or cancelling your order. If we are unable to contact you, we will treat the order as cancelled.

If your credit/debit card is not denominated in Hong Kong Dollars (HKD) or US Dollars (USD), the final price charged in your currency will be calculated by your issuing bank in accordance with the applicable exchange rate on the day your card issuer processes the transaction.

Taxes and duties applicable to your order depend on the shipping country of your order:

- Hong Kong SAR orders are not subject to taxes and duties.

- Orders from countries served on a Delivery Duty Paid (DDP) basis will incur relevant import tax and duty and will be included in the final purchase price. This one-step process is for your convenience. Please note that the import tax and duty charges would be passed to the relevant local Customs authorities and are therefore non-refundable in the event of a return or exchange. You will only be charged taxes and duties once for exchanges; Lane Crawford will cover the cost of taxes and duties for the replacement.

- Customers placing orders from countries served on a Delivery Duty Unpaid (DDU) basis will only be charged for the price of the product(s) purchased (excluding taxes and duties) and the delivery costs. Customers will be responsible for the payment of all import tax and duties levied by the country to which the products are shipped and payment of the said tax and duties is necessary for the release of the products ordered from the Customs on arrival. Our courier, DHL, will contact customers about the details of any import duty to pay. We advise you to contact your local customs authority to determine the cost of import tax and duties of your order prior to your placing orders with us.