Terms Of Service

Content (including without limitation product images, descriptions, pricing, stock availability, and sizing information) on this Website constitutes our invitation to treat, not a binding offer.

Once you have entered your personal and payment details and placed your order, we will send you an email acknowledging the receipt of your order. This email is confirmation of receipt of your order and does not constitute an acceptance of your offer / order or any promise concerning your offer / order.

If your order can be accepted by us, the contract between you and Lane Crawford shall be deemed concluded when we send you an email to confirm that the goods under your order have been shipped to you.

Only the goods listed in the confirmation email sent at the time of shipment are included in the contract concluded. All sales contracts are concluded in Hong Kong SAR and are written in English.

All cosmetic purchases made online at lanecrawford.com and shipped to you are eligible to accumulate Lane Crawford privilege card bonus points only. Lane Crawford privilege card bonus points cannot be earned in conjunction with rewards from purchased brands’ individual reward program. In any case of dispute, the decision of Lane Crawford shall be final.

Lane Crawford reserves its right not to accept an order for any reason in its sole discretion (including but not limited to any of the following reasons):

- The product you ordered is out of stock, or is withdrawn for failure to meet quality standards or due to the shipping restrictions applicable to any or all of the ordered items.

- We are unable to accept your order due to a system error.

- We are unable to obtain authorisation for payment.

- You do not meet the eligibility criteria to purchase as set out in these Terms Of Service.

Notwithstanding any acceptance of an order, if the fulfilment of such order (or any part of it) on the Site (or any store of Lane Crawford) would be illegal or unlawful for any reason (including, without limitation, due to a breach of any applicable export controls and/or sanctions rules), or if you fail any of our anti-money laundering and/or fraud detection checks, Lane Crawford has the right to decide at any time not to fulfil such order (or part of it) and shall incur no liability in these circumstances.

Our Customer Service team will contact you as soon as possible if we are unable to accept your order.